Online Shopping and Checkout

Welcome to FREEDS! Orders can be placed right here on our website. For further assistance please call Toll-Free 1-(877)-537-3337. You must provide a Canadian/US shipping and billing address.

Once you have completed your shopping, click on the “Shopping Bag” or “Continue to Checkout” to place your order. Product prices, taxes, and availability will be displayed and any edits on your order can be done at this time. For US customers, prices are shown based on the exchange rate of the day. All prices are approximate and varies on the actual exchange rate your bank applies. When you are satisfied and pleased with your order, proceed through the checkout process.

Once you have completed your order, you will receive an email confirmation. An additional email will be sent out to notify you that your order has been shipped.

Fashion items continue to change throughout the different seasons and we'll update our items regularly. We encourage you to visit our online store and retail store for the latest fashion items.

 

Purchase Eligibility and Registration

In order to purchase from FREEDS.com you will be able to check out as a guest or register an account which will require you to submit personal information.

Once you have created an account with your information, you will be recognized as a valid FREEDS member who will receive exclusive offers, VIP information, and notifications of new product arrivals. Furthermore, it is important to provide payment information that you represent and warrant. The information needs to be valid and correct and you confirm that you are the person referred to in the billing information. Registering your account is FREE. Should any of your registration information change, please notify us immediately at the following email address at customerservice@freeds.com.

 

Password and Forgotten Password

Your account password should be unique to you and kept in a safe place. To help you, please notify FREEDS.com immediately of any breach of security or unauthorized use of your account. If you have forgotten your password, click on the “Forgot your password?” link on the login page. There will be detailed instructions on how to obtain your new password.

 

PRICES AND SHIPPING CHARGES

Prices are subject to taxes in Canada. No other taxes or import duties will be applied to orders shipped in Canada. If FREEDS.com is shipping to the USA, sales tax will not be charged. However, imports and duties may apply for shipments to the USA and abroad.

If you are a customer whose credit card is not denominated in Canadian dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Orders under $100 CDN are subject to shipping charges. The cost of shipping on orders above $100 CDN is FREE. Please refer to Shipping and Handling and the shipping chart for further details.

 

Payments & Sales Tax

We currently accept Visa, MasterCard, and American Express cards. Your personal online security is a priority to us at FREEDS.com. We use Beanstream, one of the largest secure, fastest and reliable payment gateways that encrypts your card details, which store and safely transmit your personal and credit card information through our systems. 

Every online order is processed through our secure checkout system which uses Secure Socket Layering (SSL) encryption technology. If you would prefer to place your order by telephone, simply call our customer service team who will be happy to assist you.

Orders to Canada will be charged in CDN dollars and applicable taxes will apply for orders in CanadaDuties do not apply for domestic orders.

Where required, tax will also be applied to the shipping and handling charges. For international orders, all relevant import taxes and duties will apply. In addition, exchange rates may apply when transactions are processed to international currency.

 

The Canadian Sales Tax Landscape by province is as follows:

Ontario, Newfoundland and Labrador, and New Brunswick - 13% HST. 
Province of Prince Edward Island – 14% HST.

Province of Nova Scotia – 15% GST. 
All other provinces or territories – 5% GST.[1]

 

Shipping and Handling

Your order will be delivered within 2-7 business days following order confirmation. You also have an option to choose between three UPS services: Standard, Expedited, and Express. Shipments will be sent out Monday – Friday excluding statutory holidays. We take every measure to ensure your fashion items are safely and securely packed. Please refer to our shipping chart for shipping fees.

 

USA and Canada Shipping Fees:

 

Standard

Expedited

Express

CANADA/USA Under $100

$15.00

*Inquire*

*Inquire*

CANADA/USA Above $100

FREE (2–7 Days)

*Inquire*

*Inquire*

*For international shipping inquiries please contact customer service.

 

Customs

For any orders shipped outside Canada, we do not take responsibility for duty fees, brokerage fees and any delays due to customs, in any occurrences.



Provinces with 5% GST – Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon Territory.

 

FREE SHIPPING ON ORDERS OVER $100