After Four Decades, Diane Hillman is FREEDS' Class Act
Since joining FREEDS in 1987, Diane Hillman has been a cornerstone of the store’s success, bringing with her a unique blend of passion, creativity, and unwavering commitment. Over the years, Diane has worn many hats, from setting up displays to working in the haberdashery department, but she is best known for her leadership in the Class Act department.
“It’s very rare to find an individual like Diane,” says Evan Freed. “She’s a joy to work with, always level-headed, consistently positive, especially during our busiest times, like back-to-school season. We’re incredibly lucky to have her.”
Though Diane prefers to stay out of the spotlight, her dedication shines through in everything she does. Her commitment to FREEDS, her customers, and her team is evident in the way she works, with grace, reliability, and a genuine passion for service. “Diane has always led by example and takes great pride in all her key roles at FREEDS,” said Ari Freed, Co-Owner of FREEDS. “We can’t thank her enough for everything she does at FREEDS!”
As the head of the Class Act department, Diane oversees the outfitting of students across the Windsor-Essex Catholic District School Board with their high school uniforms. Her ability to connect with both parents and students ensures each young person not only looks their best, but feels confident and comfortable. With decades of experience, Diane has a knack for helping growing kids find the right fit, balancing style, durability, and practicality for the school year ahead.
Her nurturing approach also extends to her team. Each year, Diane hires ten high school students to assist with uniform fittings, often giving them their very first experience in customer service. “These students know the ins and outs of their schools,” Diane shares. “They tell me what students and teachers expect, and even let me in on the class jokes.”
Under her guidance, these students learn the fundamentals of great service and professionalism. Diane’s kindness, patience, and example set the tone, leaving a lasting impression on both her team and her customers.
Reflecting on nearly four decades in Windsor’s fashion scene, Diane is proud of the role she’s played at FREEDS. Whether in the Class Act department, haberdashery, or anywhere else in the store, her work ethic and dedication have remained constant.
As FREEDS continues to grow and evolve, Diane remains a trusted and valued member of the team. She extends heartfelt thanks to everyone who has supported her throughout her career, especially Keith White, Dan Orman, and Ari Freed, whom she can always count on.